## Windows Troubleshooting

#### Windows 95, Windows 98, Windows Me

If you can’t connect to a server or if Windows 95/98/Me reports an error after you double-click Network Neighborhood, try the suggestions here first, then go to Troubleshooting if necessary.

- Make sure you’re using the drivers that are on the drivers CD that ships with this adapter.

- Make sure the driver is loaded and the protocols are bound. Check the Device Properties list for trouble indicators (an X or ! symbol).

- Test the adapter with the PROSet advanced configuration utility that was installed on your system when you installed the PRO/100 S Server adapter. To start PROSet, double-click the PROSet icon in Control Panel. To run diagnostics, select the adapter and click the Diagnostics tab, then click Run Tests. For additional information, click Help in the PROSet window.

- Check with your LAN administrator — you may need to install additional networking software.

#### Windows NT

If Windows NT reports an error or you can’t connect to the network, try the suggestions here first, then turn to Troubleshooting and FAQs.

- Make sure that you use the drivers for this adapter. Drivers are located on the Intel CD.

- In your computer’s BIOS settings, make sure "Plug and Play OS" is set to NO.

- Make sure the driver is loaded and the protocols are bound. Check the Settings in the Control Panel’s Network/Bindings dialog box.

- Check the Windows NT Event Viewer for error messages.

- If you are attaching to a NetWare network, check your frame type and verify that NetWare client or server software has been installed.

- Test the adapter with the PROSet advanced configuration utility that was installed on your system when you installed the PRO/100 S adapter. To start PROSet, double-click the PROSet icon in the Windows Control Panel. To run diagnostics, select the adapter and click the Diagnostics tab, then click Run Tests. For additional information, click Help in the PROSet window.

- Check with your LAN administrator — you may need to install supplemental networking software.

## DOS Troubleshooting

- Make sure you’re using the correct and most recent drivers for this adapter.

- If you’re replacing an existing adapter, make sure the LINK statement in your NET.CFG is correct for the new adapter.

- Verify that the frame type in your NET.CFG file matches your network.

- Test the adapter by running the Diag100.EXE diagnostics program. Additional testing is
  available by using a responder.

- Check the online User's Guide for DOS client instructions.